Can Indian Government gurantee that next 26/11 never happen?

On any ordinary day, Vishnu Datta Ram Zende used the public-address system at Mumbai's largest railway station to direct busy hordes of travelers to their trains.

But last Wednesday just before 10 p.m., when he heard a loud explosion and saw people running across the platform, he gripped his microphone and calmly directed a panicked crowd toward the safest exit. The station, Victoria Terminus, it turned out, was suddenly under attack, the beginning of a three-day siege by a handful of young, heavily armed gunmen.

"Walk to the back and leave the station through Gate No. 1," he chanted alternately in Hindi and Marathi, barely stopping to take a breath until the platform was cleared. No sooner, gunmen located his announcement booth and fired, puncturing one of the windows. Zende was not hurt.

Overnight, Zende became one of Mumbai's new heroes, their humanity all the more striking in the face of the inhumanity of the gunmen. As the city faced one of the most horrific terrorist attacks in the nation's history, many ordinary citizens like Zende, 37, displayed extraordinary grace.

Many times, they did so at considerable personal risk, performing acts of heroism that were not part of their job descriptions. Without their quick thinking and common sense, the toll of the attacks would most likely have been even greater than the 173 confirmed dead on Monday.
Not far from the train station, as the same network of gunmen stormed the Taj Mahal Palace & Tower Hotel, a sous chef named Nitin Minocha and his co-workers shepherded more than 200 restaurant diners into a warren of private club rooms called The Chambers.

For the rest of the night they prepared snacks, served soda, fetched cigarettes and then, when told it was safe, tried to escort the diners out through the back. They wanted to make sure their guests, many of them Mumbai's super-elite, were as comfortable as possible.

"The only thing was to protect the guests," said the executive chef, Hemant Oberoi. "I think my team did a wonderful job in doing that. We lost some lives in doing that."

During the attacks, six employees from the kitchen staff were slain. Another hotel employee, a maintenance worker on night duty, was shot in the abdomen and remained in critical condition on Monday.

Minocha, 34, caught two bullets in the left arm. It felt numb.

He could see that the bone had been shattered. He panicked.

"I'm a chef," he told himself. "I cook with both hands."

Even after an aborted evacuation bid, hotel workers helped get water for their guests and held up bedsheets to create makeshift urinals. Next to the Nariman House, the headquarters of a Jewish religious organization, where gunmen took hostages, neighbors helped neighbors evacuate to safety.

At another hotel, the Oberoi, staff members ushered restaurant diners into the kitchen and out the door; at that hotel, 10 employees were among the dead.

At Victoria Terminus, also known as Chhatrapati Shivaji Terminus, Zende's calls prevented many commuters from walking into the path of two gunmen. "It occurred to me, I should prevent people from going to that side," he said.

The attackers had already shot up the other wing of the 130-year-old railway station, littering it with dead bodies, puncturing windows with bullet holes.

In choosing their targets, the gunmen spared neither rich nor poor, neither Westerners nor Indians.

At the Taj, for instance, Minocha was on duty at the Golden Dragon restaurant, when gunmen stormed the hotel lobby. He cracked open the door, saw the commotion, and promptly closed it. He and his fellow workers escorted diners at his restaurant to the city's most expensive Japanese restaurant, and finally up to The Chambers, where guests were invited to sit and wait it out.

"They were doing everything they could," said Bhisham Mansukhani, who had been attending a friend's wedding reception that night, before he was shepherded into The Chambers.

For the next several hours, the staff tried to keep everyone calm and well-fed. At one point, Minocha recalled Monday from his hospital bed, he had seen the red dome of the hotel on fire.

Well before dawn, security officers instructed that guests leave in groups of four. The hotel staff lined up, as though in a chain. Some people got out. Others did not. Bullets suddenly came in a burst. That is when Minocha was hit twice in the forearm.

The gunfire led to a near stampede. Minocha made it outside, screaming for help. Those who were still inside made a U-turn to The Chambers, which is when a maintenance worker named Rajan Kamble was shot in the back.